Job Description ? The Stylist is responsible for image consulting, curating personal style, and consistently providing a superior level of service. ? Through passionate fashion expertise Stylists are responsible for driving business revenue, increasing customer conversion and retention, introducing new customers and creating brand loyalty.
Role Priorities ? Drive tangible revenue & intangible revenue through customer acquisition, retention, growth and satisfaction ? Consult with clients and prospects regarding fashion trends and their individual needs ? Construct clear and accessible lines of communication for current and prospective clients ? Optimize the customer experience through personalized, premium, high-touch service ? Establish strong personal relationships with clients to encourage customer loyalty and increase revenue ? Build spend levels of existing client base to VIP level
Maintain base of global contacts and comprehensive knowledge of industry leaders ? Respond to customer queries and needs effectively & efficiently, acting with urgency to deliver results ? Ensure product arrival notification emails sent, special orders processed and team workload is met ? Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations The Ideal Candidate Experience as a Personal Stylist, fashion concierge or retail associate in fashion and luxury goods retail with an established clientele required ·Superior market, product and brand awareness, and exceptional ability to match this knowledge to customers’ needs
Industry Experience: ·Luxury: past experience within luxury product and a keen understanding of luxury client attributes, needs and expectations ·Customer Service: past experience and/or demonstrated appreciation and understanding of the importance of customer care as a function of the business